Peterborough GP surgery receives 'Good' CQC rating but concerns raised about availability of appointments
The Willow Surgery in Peterborough has been rated as ‘Good’ by the Care Quality Commission.
The GP surgery, which is located on Bushfield in Orton Goldhay, was inspected in September 2025 but the report was only published last month.
The surgery was rated as ‘Good’ overall with the ratings going from Outstanding, Good, Requires Improvement to Inadequate.
It was rated ‘Good’ in all areas- Safe, Effective, Caring and Well-led- apart from Responsive, which was related as Requires Improvement.
The surgery delivers services to approximately 6451 patients.
After a series of evaluations, the Care Quality Commission delivered the glowing report.
In terms of the one ‘Requires Improvement rating,’ the CQC found that the practice had implemented a new phone system which was being embedded to improve access but that there was limited appointment availability for patients. Therefore, the practice was issued with an action plan to improve access.
The report stated: “Recent results from the National GP Patient Survey (2025) consisting of 123 responses, indicated that patients were not always satisfied with the services provided, with several areas scoring below both the national and local averages. Only 56% of respondents answered positively to the overall experience of their GP practice. This is below the expected average of 75%.
“In addition, only 23% of respondents found it easy to get through to the service by phone, and around half of people found it easy to contact the service online through their website or the NHS App. The practice had created an action plan to address the result of the survey and improve patient satisfaction.
"The practice actively collected patient feedback through texts and feedback cards. Feedback from the NHS Friends and Family Test, showed people were mostly satisfied with the service. People we spoke with during our site visit were also positive about the quality of their care and treatment.
“There was a recently established but active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new wellbeing room at the practice.”