Wisbech care home celebrates exceptional customer feedback
Staff and residents at Rose Lodge in Wisbech are celebrating receiving exceptional feedback in the home’s customer satisfaction survey. Everyone is as proud as can be after the home scored incredibly highly in all aspects of the survey.
Each year Barchester Healthcare, who own Rose Lodge, conduct a mammoth customer survey to collate feedback from their 13,800 residents and patients, and their loved ones. The survey is an opportunity to gather the opinions of the people living in Barchester’s homes and hospitals, along with those of their families and loved ones, in order to learn and improve. Every single piece of feedback given in the survey is considered and acted upon. This year the survey received over 13,000 individual pieces of feedback, all of which are passed on to the relevant home.
A colossal 100% of the residents at Rose Lodge stated that they would recommend the home to a friend. In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 86%. The home’s top score out of the six areas was for the calibre of its staff at 94%, followed by the home’s environment at 92%, and the quality of the care delivered at 91%. All team members are thrilled to have received such brilliant scores.
The report contained many glowing quotes from residents and their loved ones including: “My aunt seems comfortable and well looked after. The home smells clean, fresh and the food looks lovely. On visiting the staff seemed friendly and my aunt knows them all” and “The care is excellent, and the staff are all lovely!” The staff are all over the moon with the comments they received which mean so much.
Megan Jones, General Manager at Rose Lodge, said: “We are delighted that Rose Lodge received such excellent feedback from our residents and their loved ones. The team at Rose Lodge always strive to provide the best quality person-centred care for everyone who lives here continually going above and beyond to ensure all our residents lead the most fulfilling lives possible. They are all superstars and it is wonderful to see their dedication recognised.”
Rose Lodge care home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Rose Lodge provides residential, nursing and dementia care, from respite breaks to long term stays.