The New Queen Street and Stanground Surgeries urges patients to complete 2026 Patient Survey before Sunday deadline
Patients at The New Queen Street and Stanground Surgeries, part of Lakeside Healthcare, are being encouraged to complete the 2026 Patient Survey before it closes this Sunday (24 May 2026).
Jessica Bawden, Chief Executive of Lakeside Healthcare, said: “Your feedback continues to be incredibly important to us. Whether you’re sharing a positive experience or highlighting something we could improve, your voice helps shape the care we provide. Even if you haven’t visited the practice recently, or if you’ve filled in a survey before, we would still really value your views. Every comment helps us understand what matters to you, what we’re doing well, and where we can make things even better.”
The survey is part of an ongoing commitment to listen to patients and improve services based on their feedback.
Last year, patient feedback led to a number of improvements at New Queen Street and Stanground Surgeries. These included the introduction of Total Triage, which has increased capacity and enabled GPs to focus more on urgent and complex patient needs. Rotas, appointment slots and meetings were also reviewed to increase availability at the start of the week, when demand is highest. The practice also welcomed a new GP Partner and continues to be supported by a multi-skilled team, including clinical pharmacists, First Contact Physiotherapists, Emergency Care Practitioners and Advanced Nurse Practitioners. This has helped increase overall capacity and allowed GPs to spend more time supporting patients with complex or long-term conditions.
This year’s survey includes questions about patients’ experiences contacting their practice and whether they accessed other services first, such as NHS 111 or online resources. There are also opportunities to provide more detailed feedback through free-text boxes. Patients are asked not to include any confidential or medical information in their responses.
The survey takes around 10 to 12 minutes to complete. Patients can take part by scanning the QR code displayed on posters at their practice or online by visiting www.thenewqueenstreetsurgery.co.uk/news/patient-survey-2026. Paper copies are available from reception for those without online access. Patient Service Advisors are also available to support anyone who may need help completing the survey.