Residents have said they are not getting a first class service from Royal Mail – saying there are serious delivery issues in the city.

One Orton resident said he had only received two deliveries in 14 days, with others having important legal or medical letters arriving late.

People living in the south of the city, including Stanground, Orton and Hampton, have all said they have had issues.

Now Orton Waterville councillor Julie Stevenson has called for Royal Mail to take action to solve the problem once and for all

Residents have complained about the service they are receiving from Royal Mail

placeholder image — Residents have complained about the service they are receiving from Royal Mail

Anger as some Peterborough residents haven't received any post this month

One resident said: “In the last 14 working days, I have received two deliveries from a normal delivery round. 12 items (which is a lot for one delivery) on Friday 9th January and one item which was delivered at 18:30 on Monday (January 19) evening and was a bank statement dated January 5th.

“What is unusual is that I have received around four Tracked/Times delivery items but they are being delivered by van, which seems to make deliveries each day but generally to one or two properties only.

“I am expecting another package of letters whenever the next delivery takes place - maybe it will include magazines that were expected the week before last! The only benefit is since the start of January Royal Mail has not bombarded us with 'Junk' mail.”

Cllr Stevenson said: “Despite reassuring words from Royal Mail, residents throughout Orton continue to experience lengthy delays to their post.

"This includes delays in receiving important letters that pertain to financial and medical matters. I continue to encourage residents with concerns to visit the delivery office in Orton Southgate, where they may find post that is being held. However, this on-going situation is simply not acceptable. Some residents have written to Royal Mail to complain about the situation, but feel fobbed off by 'dismissive' replies."

A Royal Mail spokesperson said: “We know how important timely letter deliveries are and want to reassure customers that deliveries continue daily, with the vast majority of items arriving as expected.

“At certain times, short-term pressures can affect some routes. Christmas is our busiest period, when volumes more than double, and poor weather earlier this month also affected some deliveries. This can mean some items arrive later than usual while we work to restore a regular and reliable service.”