Anger as some Peterborough residents haven't received any post this month
There have been calls for Royal Mail to take action as some Peterborough residents have not received any post for more than two weeks.
Some people in the Ortons have said they have not received any mail this month – but instead it has been kept at the Royal Mail depot in Newcombe Way, Orton.
Now Orton Waterville ward councillor Julie Stevenson – one of those impacted by the issues – has called for the problems to be sorted.
Royal Mail, however, have denied there are any issues – saying ‘deliveries are continuing as normal.’
Cllr Stevenson said: “There has been a lot of people contacting me about this over the past couple of weeks.
"There has been no communication from Royal Mail at all.
"I have not received any mail in December.
"It was my husband’s birthday this month, and when we went to the sorting office, there were 23 items for us.
"There will be people who do not know that their post is at the sorting office.
"I know there will be people waiting for important letters – legal letters, or ones about medical appointments – that may be missing out on important information.
"I know small businesses are also going to be struggling – either because they need to refund customers who have not had things delivered, or because they are not getting things themselves.
"And at Christmas, people are also waiting for cards and presents through the post as well.
"This is not a criticism of the posties themselves, who do a great job in our community – but something needs to be done to get deliveries back running – or to communicate to residents what is happening.”
“I know this is a frustrating situation, particularly at this time of year when people are waiting for important letters and bills, as well as Christmas cards"
North West Cambridgeshire MP Sam Carling said: “I’ve had residents in the Ortons – as well as areas such as Ramsey and Great Haddon – get in touch to say they’ve experienced significant delays to their post, including periods where nothing has arrived at all. I know this is a frustrating situation, particularly at this time of year when people are waiting for important letters and bills, as well as Christmas cards.
I also recognise the pressures Royal Mail staff are under, especially during the busy Christmas period. My priority is making sure local concerns are properly understood and that residents can be reassured their post will be delivered reliably. I'll continue to raise these issues and will press for clarity on what’s happening locally and how the situation will be resolved.”
“We want to reassure customers that deliveries are continuing as normal"
A Royal Mail spokesperson denied there were any issues, and said: “We want to reassure customers that deliveries are continuing as normal, and that the overwhelming majority of mail is being delivered on time. When a route is affected, we work to prioritise any delayed items the following day. Our posties are working incredibly hard during the busy Christmas period to keep deliveries consistent and reliable for customers.”