Here to Help service to launch in Peterborough to support people with worries from money to health

Peterborough City Council is launching a new online platform that seeks to make it easier for Peterborough residents to find help, advice or support.

The council says it will launch the platform, called Here to Help, next month.

A spokesperson said: “Here to Help has been developed to give people a simpler starting point when they need advice or support, but do not know which service or organisation to approach first.

“Using the online platform people will be able to describe what is happening in their lives in everyday language and explore relevant local information and options.

“The tool can then help with a wide range of issues, including money worries, housing, loneliness and social connection, caring responsibilities, work and health, support for families, and practical help in the community.”

Here to Help can be used by residents directly, by friends or family members supporting someone else, and by staff and community partners during conversations with residents.

It also recognises that people's needs are often connected. A conversation that begins with money worries, for example, may also identify help with housing, health, employment or family circumstances.

Cabinet Member for Adult Services Cllr Neil Boyce said: “Here to Help has been a long time in the making.

"The original idea came from conversations with residents, partners and professionals about how difficult it could be to know where to turn for support.

"“Here to Help is about making that first step easier.

"You do not need to know the name of a service or understand how local services are organised.

"You can simply start with what you need help with and explore what is available locally.

“Our message is simple: give it a go.

"Try it for yourself, try it with someone you are supporting, and tell us what you think.”

Here to Help complements existing services and professional support.

It does not replace existing emergency services or specialist advice.

The public launch will take place with a community event in November, giving residents and local organisations the opportunity to find out more, try Here to Help for themselves and help shape how it develops.

Here to Help can be found at www.peterborough.gov.uk/here-to-help