Yaxley GP Surgery responds to feedback from patient surveys 2026

Lakeside Healthcare at Yaxley would like to thank the patients who completed its recent survey with over 1,100 people taking the time to respond.

The team also looked at the results from this year’s national GP Survey which had similar questions and 113 responses.  

They saw an increase of nearly 60% in Anima cases, from 40,270 (in June 2024 to 2025) to 63,810 (June 2025 to 2026). In the same 12 months they also maintained their appointment levels, delivering 221,848 appointments in the year to June 2026.

Their patient survey (which took place in April and May) showed:

·         82% of respondents rated them as good or very good  

·         61% said they would recommend the practice

They also achieved positive net promoter scores in six key areas including patients being happy with their appointment, satisfied with staff and able to access the practice. There was a five-point increase in those satisfied with the advice given.

The survey also had a ‘free text’ box so patients could give more details about what is working well and areas we need to concentrate on. Patients appreciated the service they have, have confidence in the quality of care and said that staff are caring, kind and professional.  

 In the GP Patient Survey:

·         The practice exceeded National and ICS measures in 10 out of 13 categories.

·         97% of patients had confidence and trust in the health professional they saw or spoke to

·         96% were involved as much as they wanted to be in decisions about their care and treatment

·         87% had a good overall experience of this practice (equalling last year’s score).

As a result of feedback from the surveys the team plans to focus on:

·         Continuing to work on capacity within the reception team

·         Working with the Anima developers  

·         Increasing continuity of care so patients with complex conditions see the same GP where possible  

·         Seeing how they can improve communication around callbacks, messaging, test result and updates

Lead GP, Dr Stephanie Betts-Masters said: ‘Both the Lakeside and National GP Surveys gave us valuable feedback and statistics so thank you to everyone who took part. We strive to work to a very high standard and the surveys show that we have managed to maintain a very high and valued level of service while dramatically increasing the number of cases that we receive through Anima.

‘I’d like to thank the team for their hard work and dedication. We were delighted to see the results from these surveys. While there are always areas for development the very positive patient feedback we receive shows that patients appreciate the work of our practice, clinicians and entire team. We will all continue to make improvements and refinements where we can.’