Almost 250 Peterborough residents access coronavirus help group in city

The support hub was set up following an instruction from the Government for every council in the country to establish local hubs to provide targeted support for those people who require it during the pandemic. The hub includes representatives from the public, private, voluntary, independent and faith sectors.

Its role is to support those who are vulnerable and in need of help and support, but are not classed as being high risk (shielded). Those who are highest risk and therefore identified as shielded are being supported by the countywide co-ordination hub.

Since its launch on 2 April, almost 250 people have been in touch asking for help, with many vulnerable people needing assistance to source food or medicine, or requiring support around benefits, or because they feel lonely.

Councillor John Holdich, leader of Peterborough City Council, said: “First and foremost we want people to use their own networks if possible, so friends, family and neighbours. But we know those networks don’t exist for everyone, or they may have broken down, and these are the people we want to hear from if they need help and support.

“It is vitally important that we all follow the stay at home message, but of course this will make life difficult for some residents who will struggle to source food, collect medicines or may feel lonely and in need of contact with the outside world.

“The message to those residents, is please don’t struggle in silence. We are here to help, so please get in touch. It may be just a phone call from a friendly voice once a week, or support in sourcing food items, we have a bank of people waiting to help.

“There is a tremendous amount of work taking place every day, by both the Peterborough hub and the county-wide hub. Whether it’s coordinating and delivering food parcels or contacting many thousands of people each week to check they are ok, it’s all helping to keep our residents safe, well and connected at this most difficult time.”

Wendi Ogle-Welbourn, executive director for people and communities, is leading the work of the hub and the SaferPeterborough Partnership is overseeing the work.

Wendi said: “I am bowled over by the offers of support from the voluntary sector, Cross Keys Homes and other agencies, organisations and community groups. I want to thank every single person who is supporting our work to help and support vulnerable people - nothing is too much trouble and everyone is working together to make sure those that need help and support get it.

“There are many people in our communities who will be grateful for this incredible response.”

People who need help and support should get in touch with the Peterborough CRG by visiting the council’s website or by calling (01733 747474). The hub is open Monday to Friday, 9am to 5pm.