Peterborough residents urged to keep an eye on vision and hearing problems during lockdown
Customers are being encouraged to contact their local store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised. Any face to face contact will be minimal and will be handled in line with current Government guidelines.
Recently, the team were able to assist a vulnerable customer who was unable to drop off his hearing aids in store for a repair, as he was self-isolating. A team member offered to take a look at the customer’s hearing aids at his home free of charge, carrying out the necessary clean and repairs on the equipment – all whilst wearing full PPE.
After cleaning the debris out of the customer’s hearing aids, the team member even returned for a second visit later on to drop off some spare drying capsules to the customer who had run out.
Chintu Patel, store director at Specsavers in Peterborough, said: “We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs, and to make sure they can see and hear healthily whilst staying at home.
“Eye and ear health remains really important, and providing the local community and vulnerable people with access to professional optical and audiology services whilst lockdown continues, is why we’re determined to stay operational. Please do give us a call if you need assistance because we’re more than happy to help.”
Specsavers’ teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Customers can also visit Facebook to have any questions on their sight and hearing answered by expert optometrists and audiologists,