Peterborough woman is named as one of housing sector’s most inspiring leaders

A customer services specialist from Peterborough has been named as one of the most inspirational leaders in the UK social housing sector.

Louise Palese, who lives in Peterborough, has been shortlisted in the Inspirational Leader of the Year category for the national Housing Heroes Award 2020.

Louise, who joined housing provider Orbit four years ago as customer services director, said: “I am delighted to be nominated for such a prestigious housing award.

“My fresh approach to housing meant that I came into the sector with a fresh pair of eyes and the ultimate aim of ensuring that Orbit’s services should be much more customer focused and streamlined.

“What drives and motivates me is supporting our customers. I have a fantastic team behind me who I strive to encourage and challenge to succeed. I am so proud of what our directorate has achieved, and I look forward to hearing about the other worthy nominees at the awards ceremony.”

Paul Richards, Orbit’s Group Customer Services Director, said: “Putting our customers first as we respond to a changing society is key for Orbit and Louise helps to drive that every single day. She has developed and transformed our customer services offering. Louise is a clear thinker and strategist – what she doesn’t know she will find out – and her passion aligns with our values.”

The winner will be named on September 10.