Car retailer in Peterborough offers click and collect service

A car retailer in Peterborough is providing a click and collect service for customers.

Motorpoint, which is based at Edgerley Drain, has opened the new contactless collection service after adapting its vehicle handover process.

The company says the new click and collect service will initially be available Monday to Friday.

It will ensure customers keep to the latest social distancing guidelines and choose.

It means customers can buy and drive away without any physical contact with a member of staff and this includes test drives which can now be done without someone from Motorpoint being present in the car.

Motorpoint branches will continue to be closed on Government advice until advised with staff working on a strict appointment-only based system for collections.

All vehicle handovers will be completed outdoors.

Mark Carpenter, chief executive officer of Motorpoint, said: “Creating a buying experience that puts distance between our teams and our customers feels slightly unnatural, but it is absolutely necessary and the right thing to do.

“We’ve been working hard to redesign our processes in order to minimise contact, and with the tools that we have developed to move the whole buying experience online, we firmly believe our contactless collection system means customers can buy their new car from us not only with absolute confidence but also absolute safety.”

Motorpoint is also operating its home delivery service across the UK mainland.

Mr Carpenter added: “With industry leading services such as free home delivery and now contactless collection customers can choose to buy and receive their new car from Motorpoint in a way that best suits them while equally importantly staying safe at all times.”