These are the best and worst airlines and airports in 2019

These are the best and worst airlines and airports in 2019
Thomas Cook ranked as the worst airline in the world (Photo: Shutterstock)

The best and worst airlines and airports for 2019 have been revealed, with Qatar Airways taking the top spot for the second year running.

The research, conducted by air passenger rights organisation AirHelp, signals bad news for British travellers, with some of the UK’s biggest airlines falling way down the rankings.

UK airline rankings

The research assessed 72 global airline carriers and found Thomas Cook ranked as the worst in the world, dropping down 21 places compared to last year.

EasyJet didn’t fare much better in 71st place, with Ryanair also among the bottom rankings as the fifth worst performing in the world.

The best ranked among UK carriers was budget airline Flybe, which came in at 11th place, followed by Virgin Atlantic in 15th.

British Airways also ranked quite highly in 23rd place, while Jet2.com took 54th.

Bristol Airport was rated as the best performing in the UK, taking 70th place out of a total of 132 (Photo: Shutterstock)
Bristol Airport was rated as the best performing in the UK, taking 70th place out of a total of 132 (Photo: Shutterstock)

How were airlines assessed?

To produce the rankings, AirHelp analysed key performance indicators from 2018, including how often flights were on-time, along with quality of service and the speed of processing claims in the event of delays or cancellations.

Henrik Zillmer, CEO and co-founder of AirHelp, said: “The AirHelp Score 2019 must serve as a wake-up call to the UK’s aviation industry, which is continually failing those that matter the most – the passengers.

“It’s crystal clear that more needs to be done to adapt to ever-changing demands, whether it’s airports adding and extending runways to cope with the influx, to airlines focusing on the industry-wide lack of pilots and often poor cabin-crew conditions.

“Action is needed and it is needed now to ensure passengers are not the innocent casualties of the UK’s floundering aviation industry.”

The best airlines in the world 2019

  1. Qatar Airways
  2. American Airlines
  3. Aeromexico
  4. SAS Scandinavian Airlines
  5. Qantas
  6. LATAM Airlines
  7. WestJet
  8. Luxair
  9. Austrian Airlines
  10. Emirates
  11. Flybe
  12. KLM Royal Dutch Airlines
  13. Singapore Airlines
  14. Garuda Indonesia
  15. Virgin Atlantic
  16. United Airlines
  17. Delta Air Lines
  18. Turkish Airlines
  19. Air France
  20. LOT Polish Airlines
  21. Brussels Airlines
  22. Wizz Air
  23. British Airways
  24. Lufthansa
  25. Oman Air
  26. Etihad Airways
  27. China Southern Airlines
  28. Kenya Airways
  29. Azul Airlines
  30. El Al Israel Airlines
  31. Olympic Air
  32. Aeroflot
  33. Pegasus Airlines
  34. Icelandair
  35. Iberia
  36. Swiss International Air Line
  37. Air India
  38. Croatia Airlines
  39. Air Canada
  40. Air China
  41. airBaltic
  42. Air Europa
  43. Thai Airways International
  44. Air Transat
  45. Eurowings
  46. Ethiopian Airlines
  47. Aer Lingus
  48. Aegean Airlines
  49. Saudia
  50. Air Dolomiti
  51. Air Malta
  52. Finnair
  53. Avianca
  54. Jet2.com
  55. Tarom
  56. Asiana Airlines
  57. China Eastern Airlines
  58. Gol Intelligent Airlines
  59. Czech Airlines
  60. Air Mauritius
  61. TAP Air Portugal
  62. Vueling Airlines
  63. Adria Airways
  64. Aerolineas Argentinas
  65. Transavia
  66. Laudamotion
  67. Norwegian
  68. Ryanair
  69. Korean Air
  70. Kuwait Airways
  71. easyJet
  72. Thomas Cook Airlines

UK airport rankings

AirHelp also assessed the best and worst airports in the world, with the UK again faring badly as several of the country’s airports fell into the bottom half of the list.

Bristol Airport was rated as the best performing in the UK, taking 70th place out of a total of 132.

London Heathrow Airport came in second, ranked in 73rd place, followed by Birmingham Airport (78th) and Dublin Airport (81st).

Hamad International Airport in Qatar was named as the best airport in the world.

UK airport rankings 2019 (out of 132)

  1. Bristol Airport – 70th place
  2. London Heathrow Airport – 73rd place
  3. Birmingham Airport – 78th place
  4. Dublin Airport – 81st place
  5. London City Airport – 104th place
  6. London Stanstead Airport – 109th place
  7. Edinburgh Airport – 122nd place
  8. London Gatwick Airport – 123rd place
  9. Manchester Airport – 127th place

This article originally appeared on our sister title Peterborough Telegraph.