A GP at the new £7 million Boroughbury Medical Centre in Peterborough says phone lines are now working after a glitch earlier this week.
Dr Peter Hadfield said the new phone system had encountered a problem on Monday (October 5) was but was quickly fixed by the IT providers who installed new software and hardware.
The medical centre in Craig Street opened on Monday, September 28 and brought together the GP surgeries of North Street and The Surgery 63 Lincoln Road.
It currently serves over 25,000 patients.
Dr Hadfield said the new phone system runs on the internet, meaning that at busy times customers are kept in a queue rather than be cut off and have to ring back.
The system, he said, had worked as expected in the first week before encountering a problem last Monday.
Dr Hadfield added: “Since Tuesday the phones have been working properly and we hope that all patients will see an improved system.
“This was a minor glitch and we would like to apologise to any patients affected.”
Moreover, Dr Hadfield said the new number for the medical centre had been advertised to patients of both previous GP surgeries over the past 18 months through posters, leaflets and on prescriptions.