“I cannot praise them enough” – ambulance service commended in latest patient survey

Praise for East of England Ambulance Service
Praise for East of England Ambulance Service
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Comments such as “absolutely brilliant”, “very professional”, and “extremely caring” have been made about our region’s ambulance service in a new survey.

Almost 100 respondents in the East who received emergency treatment completed questionnaires, with 100% either satisfied, or very satisfied with the care they received.

The East of England Ambulance Service NHS Trust (EEAST) also saw 100% of respondents say that the staff who attended them were very professional with a patient saying: “The staff that treated me are a credit to the ambulance service.”

Other questions that scored 100% were the appearance of staff, cleanliness of equipment, and cleanliness of the interior of ambulances which were all responded to as acceptable.

In addition, 9 out of 10 said the length of wait for an ambulance to arrive was either acceptable or very acceptable and more than 96% rated the handling of their call as either very acceptable, acceptable, or fairly acceptable.

However, 3.7% of respondents rated the comfort of their journey in the ambulance as uncomfortable.

Another patient said: “I could not have had a better service” while a third said: “The standard of care was excellent, the staff were superb in their thoroughness and care.”

Robert Morton, EEAST Chief Executive, said: “I’m delighted to see that despite the increasing pressures staff are facing, we are still able to deliver such a high standard of care, and these comments are a testament to that.”

He added: “My thanks to everyone who took the time to fill out a questionnaire, they provide vital feedback which can help us improve as a service in the future.”