Care service requires improvement

Health news from the Peterborough Telegraph -
Health news from the Peterborough Telegraph -
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A Peterborough care firm has said families should not worry despite being told their service needs improvement in all areas - including safety- by inspectors.

The Hales Group Peterborough service, which provides care for 102 people with mental and physical disabilities in their own homes, was given the grade by the Care Quality Commission (CQC) following a visit in September.

The CQC report grades services in five categories: Safe, effective, caring, responsive and well led, as well as an overall grading - and all were rated as ‘requires improvement.’

The report said: “People did not always know who would be supporting them. People also experienced late or missed care calls. This made people feel anxious.”

The inspectors added: “The service was not always caring.

“People’s privacy and dignity were not always respected by staff. People’s requests for either male or female staff to support them were not always respected.”

But Nikki Carter, the director of operations for the firm, which runs services across the country, said she was confident improvements would be made to the service quickly.

She said: “There has been a significant change in the way the CQC inspects services since new regulations were introduced in April. We have a completely new team in place in Peterborough, and will react positively. We have a robust action plan in place, and this was in place before the inspection.

“Our other centres have all had good reports, and Peterborough’s report was good last time.

“Families with people using the service in Peterborough should not be worried because improvements have been made.

“Inspections take place every year, and we would like one earlier than that to show how we have improved.”

To view the report visit