Police and Crime Panel meeting: Delays in 101 answering

Cambridgeshire Police Crime Commissioner Sir Graham Bright. Photo: Paul Franks
Cambridgeshire Police Crime Commissioner Sir Graham Bright. Photo: Paul Franks
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More work needs to be done to speed up answering times on 101 calls to Cambridgeshire police after one councillor had to wait more than 15 minutes for a response.

A meeting of the Cambridgeshire Police and Crime Panel, heard at Peterborough Town Hall on 19 June, heard how one resident did not have their call to police answered for 17 minutes when they dialled the non-emergency number.

Cambridge councillor Ann Sinnott asked Cambridgeshire Police and Crime Commissioner Sir Graham Bright about the issue.

Sir Graham said: “This is something we need to look at.

“We have to find out what went wrong.”

Now Sir Graham is asking residents to give their views and experiences of using the 101 service.

He said: “The importance of ease of contact with the police is something the public flag up to me regularly. It’s vital that we get that first contact right. Thousands of people call 101 every month and while I know that improvements have been made to the service, particularly on the initial pick up, I am aware that work remains to be done.

“Call data will only tell us so much. I rely on people telling me when they have had problems so I can work with the Chief Constable to see that any necessary improvements are made. I want to hear directly from people who have experienced calling 101 so I can gather a wider range of views. I am equally interested to know where it is working well.”

The meeting was also told a new Police Cadets group was being set up in Peterborough.

Sir Graham said he was working with a large academy in the city.

He said: “We want to ensure we target the right area and hit the right people.

“We think that youngsters who could be about to go off the rails.

“Youngsters from other schools will also be able to benefit from the scheme.”

Cllr June Stokes, who represents the Orton Waterville ward and was sitting on the panel, said:” I am very interested in learning more about the cadets, and think it could be very beneficial for youngsters in Peterborough.”

To have your say on the 101 service, visit cambridgeshire-pcc.gov.uk

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