Hospital trust launches ‘letter to loved ones’ initiative

North West Anglia NHS Foundation Trust has launched a new initiative to help family members and friends keep in touch with patients staying in hospitals after new visiting restrictions were put in place this week.

The ‘letters to loved ones’ means relatives/friends can send get well messages and photos to patients at Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals. 
These messages will then be printed and handed to patients to read and keep.
Jo Bennis, Chief Nurse at North West Anglia NHS Foundation Trust, which runs Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals, said: “We appreciate that this is a worrying time for families and we are doing everything we can to ensure they can keep in touch with their loved ones in hospital during the pandemic.”
“We hope that these messages will remind our patients that despite not being allowed visitors, they are not alone.”
Messages can be sent via email to [email protected]

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Your email should include the patient’s name, hospital name, the ward they are being cared for on, and the bay they are in (if known).
Relatives are encouraged to use the email address, but there is also an option to post your letter.
If your loved one is at either Peterborough City or Stamford and Rutland Hospitals, address the letter to: Letters For Loved Ones, Patient Experience Team , Dept. 418, Peterborough City Hospital, Bretton Gate, Peterborough, PE3 9GZ.
If your loved one is at Hinchingbrooke Hospital, please address your letter to: Letters For Loved Ones, Patient Experience Team , C/o Head of Patient Experience, Hinchingbrooke Hospital, Hinchingbrooke Park, Huntingdon, Cambridgeshire.
Staff will not be able to print and deliver letters during weekends.
Staff will also not be able to enter into discussions via the email address or provide return messages to families. 
They will also be skimming letters to ensure there is nothing inappropriate or aggressive towards patients.
Once emails have been printed, they will be deleted from the inbox to ensure no personal data is stored.