Over £1,200 in compensation has been handed over by Peterborough City Council after two complaints were upheld over the same issue.
The council has agreed to hand over £685 to an unspecified number of complainants as compensation for loss of earnings following a ruling by regulator the Local Government Ombudsman.
We regret the way this case was handled and the impact this had on those involved.Council spokesman
This followed an earlier ruling by the Ombudsman to pay £547 to the same complainants.
In total, this meant the council had paid the complainants £1,232.
The council will not disclose the reason why it has paid compensation on two occasions as it claims the information is likely to reveal the identity of an individual and their financial affairs.
However, in its own report into the matter, it states the Ombudsman “found there to be evidence of fault in the council failing to give clear information about direct payments until November 2013 and caused an injustice in terms of financial hardship for the complainants.”
The council report added that the Ombudsman had recommended to the council that it remedy the first injustice to the complaintants.
However, the complainants decided to complain again to the Ombudsman after the council failed to do so.
Once again, the Ombudsman agreed with the complainants and the council decided to make their second payment.
A council spokesman said: “We regret the way this case was handled and the impact this had on those involved. We fully accept the findings of the Local Government Ombudsman.
“The complaint concerning direct payments relate to when these services were provided by the primary care trust and not the council.
“Since taking control of direct payments, we have introduced clear policy and practice to make the process more transparent and easier to understand for service users, carers and staff.
“We accepted the Ombudsman’s findings on the basis that previous policy was not clear and have offered reasonable compensation to those concerned.”