Budget 2015/16: New way to access Peterborough City Council services

Peterborough City Council news from the Peterborough Telegraph - peterboroughtoday.co.uk, @peterboroughtel on Twitter, Facebook.com/peterboroughtoday

Peterborough City Council news from the Peterborough Telegraph - peterboroughtoday.co.uk, @peterboroughtel on Twitter, Facebook.com/peterboroughtoday

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An innovative scheme which would allow residents to access Peterborough City Council services online will be introduced this year.

The customer experience programme will let Peterborough residents apply for social housing, sort out council tax and apply for school places online via the city council website www.peterborough.gov.uk.

Other benefits would include applying for housing benefit or school places. Residents would also be able to report a problem with renting private property.

The scheme is budgeted to save £200,000 in 2015/16, £2 million the year after and £3 million every year after that.

The savings would be made from reducing staff members and also by removing office space and supplies.

The programme would aim to improve the service for people who want to contact the council by phone.

Staff from different departments would be brought together in one place to make it easier for those who anwser the phone to divert calls to the right person.

The council is confident the technology will work well having also being used in the private sector.

The programme will be rolled out over 12 to 18 months from the summer.

Budget documents: The city council published its phase two budget proposals on Friday, 9 January, where they explain how they will save £8.2 million to balance the 2015/16 budget.

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