GP surgery placed in special measures after being found ‘inadequate’

Health news from the Peterborough Telegraph - peterboroughtoday.co.uk
Health news from the Peterborough Telegraph - peterboroughtoday.co.uk
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A GP surgery has been placed in special measures after being found ‘inadequate’ by inspectors.

The Ailsworth Medical Centre in Main Street was inspected by the Care Quality Commission in June and rated as inadequate for safety and for being well led.

CQC inspectors decided that the effectiveness of services and the provision of responsive services ‘requires improvement’.

They also said that the care provided was ‘good’.

The CQC is the independent regulator of all health and social care services in England.

Janet Williamson, deputy chief inspector of General Practice and Dentistry in the CQC’s central region, said: “It is important that the people who are registered with Ailsworth Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.”

“Specifically, we found the practice to be inadequate for providing safe and well led services. We found that the practice required improvement for effective and responsive services.

“We know that Ailsworth Medical Centre has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made.

“I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

The practice has approximately 2,300 registered patients and provides general medical services to people who live in Peterborough or the surrounding villages.

Inspectors found the practice had completed reviews of significant events and other incidents which had been shared with staff at meetings.

However, they said the practice had not clearly identified learning actions that could be put into place and followed up so that outcomes for patients were improved.

This was the second inspection of the service since it was registered. The previous CQC inspection took place on September 8 2014.

It was found then that the practice was not meeting five essential standards and it was asked to take action.

When inspectors returned in June 2015, they said they had found that the practice had failed to take appropriate action to address three of these shortfalls.

This is the main reason why the practice has been placed into special measures.

The report highlights a number of areas where improvements must be made including: improving the safety of medicines, reviewing the systems in place for assessing the risk of - and preventing, detecting and controlling - the spread of infections, and ensuring that staff receive appropriate training and a performance appraisal so that they can carry out the duties they are employed to perform.

A spokesperson for the Ailsworth Medical Centre, responding to the CQC report, said: “We acknowledge the Care Quality Commission (CQC) report and were disappointed by the findings; however, we were pleased that the CQC recognised we are delivering ‘good’ caring service for our patients.

“The practice places the care of our patients in the highest regard. We endeavour at all times to meet the best practice, to tailor care to individuals and to provide a personalised and caring service.

“The report rated patient care in the practice as ‘good’ and confirmed that; ‘the patients said that they were treated with compassion, dignity, respect and they were involved in their care and decisions about their treatment’.

“In addition, despite the recent increase in surgeries being unable to meet the demand for urgent care, urgent appointments are usually available on the day they are requested and most patients said they had access to an appointment when they needed one.

“We do listen to patient feedback and identify ways to improve and develop care for patients. Having reviewed our appointment process, we implemented a triage system to respond to patient needs and this has been very successful, allowing more patients quick access to a doctor on a daily basis.

“It is important to note that the practice was rated ‘inadequate’ because of failings which relate to administration, governance, infection control, recruitment and training of staff.

“The practice has taken the outcome of this report very seriously. Whilst we are disappointed to have received an inadequate rating, we have already taken steps to rectify the failings identified against the inspection criteria.

“We have made improvements required as set out by the CQC and are confident that if we were inspected now that the rating would be significantly different.

“We will endeavour to maintain and improve the ‘good’ level of care we provide and will work closely with our patients and the ‘Patient Participation Group’ to implement all the necessary changes.

“We will also engage further with the CQC to strive for and achieve an ‘outstanding’ rating in the near future.

View: The full report