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Firm well qualified to claim best service
A Peterborough-based franchise business is highlighting its commitment to its staff and customers by offering nationally recognised qualifications.
A Peterborough-based franchise business is highlighting its commitment to its staff and customers by offering nationally recognised qualifications. Drain Doctor has teamed up with City & Guilds to provide an accredited training programme for its franchisees and technicians. The company is currently the only UK plumbing and drainage business able to offer a nationally recognised qualification from its own training programme.
Drain Doctor chairman Freddie Mitman said: "Our customers already enthuse about our service standards. Couple this with accredited training to City & Guilds' own high standards and customers will know they are getting a first-class job carried out by a technician with the right skills for the task.
"It is all part of our commitment to providing the best possible service."
Vocational awards body City & Guilds is the largest organisation of its kind in the world and has worked with colleges, training providers and businesses for over 125 years.
Mr Mitman added: "Drain Doctor has always made certain that staff are trained to the highest standards in order to give customers dazzling service. Now, with City & Guilds accreditation, we can offer franchisees the best possible training available to provide their staff with a nationally recognised qualification."
Launched in the UK in 1993, Drain Doctor has quickly become the country's largest emergency plumbing and drain repair service. It now has more than 100 franchise areas covering the UK and Ireland. It has recently expanded into Europe with the establishment of a new franchising operation in Portugal.
Drain Doctor's UK success has been built on providing a 24-hour-a-day, 365-days-per-year guaranteed service in every part of the country with a fixed price "menu" and no call-out or out-of-hours charges.
In addition to offering its technicians a City & Guilds accredited training programme, Drain Doctor has also received accreditation from SAFEcontractor, a programme which aims to improve health and safety practice among UK contractors.
The company applied for SAFEcontractor accreditation to help secure uniform standards across the business.
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Sunday 12 February 2012
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