East of England Ambulance Service receive praise in patient survey

Emergency services incident, news form the Peterborough Telegraph, www.peterboroughtoday.co.uk @peterboroughtel on Twitter
Emergency services incident, news form the Peterborough Telegraph, www.peterboroughtoday.co.uk @peterboroughtel on Twitter
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Frontline ambulance staff have been described as “faultless”, “exemplary” and “super kind” in the latest patient survey.

One hundred per cent of respondents said they were very satisfied or satisfied with the care they had received from the ambulance staff.

The people who handle the 999 calls in the region’s control centres were also praised with 100 per cent of respondents saying their call was very acceptable, acceptable or fairly acceptable.

Comments from 96 respondents to the East of England Ambulance Service’s patient report included:

. “Staff were very polite and professional.”

. “I have nothing but praise for them (staff).”

. “Excellent, cannot fault the service received.”

. “Simply put, outstanding.”

All respondents praised the ambulance staff they were in contact with as very professional, and the same number said they were treated with dignity and respect by crews.

More than 98 per cent said the service had exceeded or met their expectations

New chief executive, Robert Morton, who began his role on Monday, August 24, said: “ I am pleased to see these outstanding results and see the excellent patient care at the centre of the service.”

View: The survey in full.