Thieves were caught on camera as they carried away air conditioning units they had just torn from the wall of a Peterborough restaurant.
The intruders were filmed on CCTV outside Mai Thai, in Lincoln Road, walking away in daylight with the hefty metal units.
In the CCTV footage of the daring daylight raid, the thieves can be seen removing the large metal units at the rear of the restaurant before loading them onto a vehicle.
The theft occurred on November 16 but the police response has sparked the anger of restaurant manager Ivelina Banyalieva.
She said: “We had to call the police about five times before an officer finally turned up on the day of the theft – 16 November. He said he would come back the following day - Monday - for a DVD of the CCTV footage.
“The officer didn’t come back and I took the DVD to the police on the Wednesday. A couple of days later a PCSO came in and asked for the DVD.
“The police don’t seem to communicate with each other.”
She added: “The thieves could clearly see the CCTV cameras but weren’t bothered. They tore the units down and simply loaded them into a van and drive off.
“It was a brazen crime and it’s difficult to believe they could just turn up and walk off with the units like that.”
The restaurant remained open.
It is the fourth time in 12 weeks the restaurant has been targeted by thieves. On two occasions, quantities of drink were stolen and once money from a charity box was taken.
A police spokeswoman said: “We treat all reports of crime urgently. It is normal for us to have to return to a location to collect CCTV. This incident is being investigated.”