Business Awards 2009: Investment in people has paid dividends - Fusion
Doug Green, associate director for Fusion HR and Training, said everyone was "delighted to receive this award."
Doug Green, associate director for Fusion HR and Training, said everyone was "delighted to receive this award."He said: "Fusion invests heavily in developing its employees to ensure they are able to deliver the most professional and efficient service possible to our customers.
"We've delivered thousands of training hours to multi-skill our advisors and have put a development programme in place to encourage our people to progress to their full potential."
Fusion is the call centre operation of the BGL Group, one of the largest personal lines insurance brokers and employs more than 1,100 people throughout its four call centres in the UK, 340 of whom are employed at the Bretton site.
The contact centre handles all sales, service, renewals and customer relations calls for their own BGL brands and its partners such as HSBC, the Post Office and Marks and Spencer.
In 2009, Fusion implemented its Universal Advisor Initiative and has delivered more than 6,000 hours of training given to multi-skill 90 per cent of its employees.
Fusion believes that heavy investment in training secures maximum retention of staff, ensuring a stronger business in the long term.
People Development Award, sponsored by the Royal Mail: The award is given to businesses demonstrating a real commitment to the training and personal development of employees.
Business Awards 2009: A night to celebrate city business success - meet all the winners
----------
Highly commended:
COLOPLAST,a leading supplier and manufacturer of appliances for bowel and bladder management, looks to employ individuals who are determined to make a difference to people with intimate healthcare issues.
The core values of the company attract and nourish individuals who are energetic, committed and have a passion for the business.
Having been an accredited Investor in People since 2004, Coloplast is committed in providing learning and development support for all employees, seeing this as crucial to the success of the business.
It is very proud to have its own unique online learning resource, Coloplast Academy, that all employees can access individually or as part of an online diploma.
Coloplast invests a huge amount on training and far exceeds the national average by more than 550 per employee.
PRINCEBUILD, which has a trading history dating back almost 38 years, provides a
comprehensive building construction service.
The company has been heavily involved with the construction of housing developments and industrial premises around the Peterborough area and in 1988 acquired land in Fengate to construct its premises, which now forms the company's headquarters.
Princebuild has built up an enviable client portfolio which director Stuart Pudney believes is due to delivering an unquestionable quality product on time, with a consistently good performance and professionalism along with continuous investment in its infrastructure and the latest technology.
Email to a friend
Print this page - Popular
- Most comments
- Most shared
Looking for...
Featured advertisers
Local pages
Looking for a...
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Peterborough
Wednesday 17 March 2010
Today
Sunny spells
Temperature: 2 C - 8 C
Wind Speed: 14 Knots
Wind direction: North west
Tomorrow
Sunny spells
Temperature: 2 C - 10 C
Wind Speed: 18 Knots
Wind direction: North west
Your view
Please sign in to be able to comment on this story.