National Grid has apologised after residents in a street in Dogsthorpe, Peterborough were left without their gas supply overnight and given no clue as to how to get it back.
Sixteen households in Welland Road, Dogsthorpe, spent a night without heating on Tuesday (13 November) due to gas mains replacement works in their street.
National Grid staff began visiting residents at 6pm to reconnect their supply and continued doing so until 11pm, but failed to leave a card at homes where there was no answer informing residents about the work which had taken place and how to arrange for an engineer to return to the property.
Among those affected was Will Taylor (38), his partner Louise Parker (37) and their two-year-old Jessie-Marie.
To compound the issue, the couple had been told on Tuesday morning, when the gas supply was cut, they would be provided with an electric heater but it was only when they called National Grid in the evening one was provided.
They made several calls to National Grid yesterday morning to learn when the gas supply would return, but the answer only came when an engineer visited the property.
Mr Taylor said: “I feel let down, disappointed and frustrated.”
A spokesman for National Grid said: “National Grid would like to apologise for the inconvenience to the small number of residents who were left without gas last night.”
Anyone still affected should call 0800 096 5678.